Instant Message Alert – Phishing instant messages related to Welab Bank Limited
The Hong Kong Monetary Authority (HKMA) wishes to alert members of the
public to a press release issued by Welab Bank Limited relating to
phishing instant messages, which have been reported to the HKMA. A
hyperlink to the press release is available on the HKMA website.
The HKMA wishes to remind the public that banks will not send
SMS or emails with embedded hyperlinks which direct them to the banks’
websites to carry out transactions. They will not ask customers for
sensitive personal information, such as login passwords or One-Time
Password, by phone, email or SMS (including via embedded hyperlinks).
Anyone who has provided his or her personal information, or
who has conducted any financial transactions, through or in response
to the instant messages concerned, should contact the bank using the
contact information provided in the press release, and report the
matter to the Police by contacting the Crime Wing Information Centre
of the Hong Kong Police Force at 2860 5012. Hong Kong Monetary
Authority 2 January 2025