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Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (14 January) the progress made in its handling of banking complaints received as at end-December 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2021, 203 cases were received and the handling of 339 cases were completed. As at end-December, the handling of 620 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table Hong Kong Monetary Authority 14 January 2022

Disclaimer: RegRadar is not endorsed nor affiliated with the source authority. This material does not constitute any advice. This material is machine translated and does not constitute an official translation by the source authority. Please note that the information can be obtained free of charge through the source website.